Frequently Asked Questions

Add items to your basket as you shop.
You can view and amend the contents of your basket at any time by clicking the Cart button in the top right of each page.
Once you are happy with your items proceed to Checkout and follow the on-screen instructions which will take you to our secure payment page.

When ordering more than one item these may be fulfilled from different warehouses and sent out in separate packages to accelerate shipping times. Each shipment is given a unique tracking numbers and you will be notified via our automated tracking system. If you receive part of your order first don't worry as the rest will be on it's way!

Once your order has been shipped, you will receive a confirmation email with your shipping details and a tracking number which you can use to track your order here.

It can take a day or so for the tracking status to sync and show upon our tracking system. So if it shows as pending don’t worry, your items are on their way and we advise you to check back in a day or so. Please note, as shipping is free, tracking may not always be available for all products to all regions

We accept debit or credit card payments, including Visa, Mastercard and American Express through our trusted and encrypted payment processor - Stripe® Payments. You can also pay via PayPal. Your payment information is only used for the transaction in question and not stored.

At Coco & Bebe our products are priced in USD. Our store supports 33 currencies, allowing you to browse and checkout in your own currency. If your currency is not supported please select your preferred currency from the dropdown menu.

Returns

Our policy lasts 14 days. Your item must be unused and returned in its original packaging in the same condition that you received it. You are required to notify us if your wish to return your item by contacting us at info@cocoandbebe.co.uk and we will provide you with a returns reference number and further instructions. Once this period has expired, we are unable to offer a refund or exchange.

Along with your returned item please also include the original order number, your name, delivery address and the reason for returning. Returns must be sent to our address in the US, or our offices in the UK. The cost of returning the item is the responsibility of the customer and is non-refundable. We recommend the use of a trackable service for returns as we are unable to refund items that fail to reach us.

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Refunds

Refunds will be given for the following:
- The item is significantly different from that described
- The item is damaged or has defects
-The item has not arrived within the promised delivery period of 90 days

We reserve the right to refuse the return or refund of items when they do not meet the conditions outlined above. In the case of a faulty, incorrect or defective item please contact us within 14 days at info@cocoandbebe.co.uk with full details of the fault and include pictures where possible. This does not include general wear and tear.

If the items are not damaged or defective but you wish to receive a refund you may return it as outlined above in the 'Returns' section. In some cases, you may be able to keep the item and agree on a partial refund.

We strive for 100% customer satisfaction, therefore if your item doesn't arrive within our promised delivery period of 90 days you will be eligible for a full refund.

Refunds will not be given on packages that are refused or delayed due to unpaid customs taxes or duties, packages for which the customer has provided an incorrect address, packages which have not been collected in time from the post office or that have been lost in the post. Please double check your address details carefully before submitting your order.

Exchanges (if applicable)

You are eligible for an exchange if the item is defective, damaged or incorrect. If you would like to exchange your purchase for the same item, please send us an email at info@cocoandbebe.co.uk within 14 days of receiving your purchase. Depending on where you live, the time it will take for your exchanged product to reach you may vary.

Return Shipping

We will provide you with return shipping information, please do not send your purchase straight back to the manufacturer. You will be responsible for paying for the shipping costs for the return of your item, unless it is faulty or defective. Shipping costs are unfortunately non-refundable.

Please contact info@cocoandbebe.co.uk with any queries you may have regarding a refund or return.

We ship worldwide and offer FREE shipping as standard for all orders. Once your order has been processed, it will be shipped via our partnering courier companies, USPS and local postal services.
You will receive a shipping confirmation email with your shipping details and a tracking number which you can use to track your order online.
Items may require collection from your local post office according to your local postage system.
Please be sure to take your ID and delivery notification upon collection. When ordering more than one item these may be sent out in separate packages at no additional shipping cost.
Each shipment is given a unique tracking numbers and you will be notified via our automated tracking system.

Delivery times vary according to location, and are estimated below:

United States: 1-3 weeks
Canada, Australia & New Zealand: 3-6 weeks
United Kingdom & Europe: 3-6 weeks
Central/South America: 3-6 weeks
Asia & Rest of World: 4-6 weeks

Processing time: Items will ship within 2-7 business days.
We do our best to ship as soon as possible and often you will receive your order much sooner.
However please note that we cannot guarantee delivery times and in the rare case of unforeseen issues with courier or logistics delivery may take longer.
If your order has not arrived within 90 days from dispatch you will be eligible for a full refund.

We ship from multiple warehouses which are located in the USA, Europe (Poland) and Asia (Korea, China and Singapore). This allows us to keep our prices low and offer the latest trends to our customers worldwide.

Deliveries may be subject to import duties and taxes, which are set by your country's local customs office. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments. Refunds will not be given on packages that are refused or delayed due to unpaid taxes or duties.