Terms of Service

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Home Terms of Service

Terms of Service

Effective Date: 28/01/2020

Welcome to Coco and Bebe! These Terms of Service ("Terms") govern your use of our website and services. By accessing or purchasing from our website (www.cocoandbebe.co.uk), you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

For questions, contact us at info@cocoandbebe.co.uk.

1. General Information

1.1. Company Details:
Coco and Bebe
Address: 82 Tweeddale Road, SM5 1SQ, London, UK
Email: info@cocoandbebe.co.uk

1.2. These Terms apply to all users of the website, including customers, vendors, and browsers.

2. Eligibility

To use our website, you must:

Be at least 18 years old or have parental/guardian consent.
Provide accurate and truthful information during the checkout or account creation process.

3. Orders and Payments

3.1. Product Availability:
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without prior notice.

3.2. Pricing:

Prices are listed in GBP (£) and include applicable taxes unless otherwise stated.
We strive to ensure accurate pricing but reserve the right to correct errors.

3.3. Payments:
We accept secure payments through trusted third-party providers. By completing a purchase, you authorize us to charge your payment method.

3.4. Order Confirmation:
You will receive an email confirmation after placing an order. If your order is canceled or delayed, we will notify you as soon as possible.

4. Shipping and Delivery

4.1. Shipping Areas:
We currently ship within the UK. For international inquiries, please contact us at info@cocoandbebe.co.uk.

4.2. Delivery Times:
Delivery times vary based on location and selected shipping method. We are not responsible for delays caused by shipping carriers.

4.3. Shipping Costs:
Shipping fees are calculated at checkout and displayed before payment.

5. Returns and Refunds

5.1. Eligibility:
We accept returns within 14 days of delivery for unused, unopened items in their original condition.

5.2. Process:
To initiate a return, email us at info@cocoandbebe.co.uk with your order details. Refunds are processed within 7 business days of receiving the returned item.

5.3. Non-Returnable Items:
Certain items, such as toys or clothes marked as "Final Sale," are non-returnable unless defective.

6. User Conduct

By using our website, you agree not to:

Use the site for unlawful purposes.
Violate any applicable laws or regulations.
Interfere with the website's functionality or security.

7. Intellectual Property

All content on the website, including images, text, logos, and designs, is the property of Coco and Bebe and protected by intellectual property laws. Unauthorized use is prohibited.

8. Limitation of Liability

To the maximum extent permitted by law:

Coco and Bebe is not liable for damages arising from your use of our website or services.
We make no guarantees regarding product availability, accuracy, or uninterrupted access to our website.

9. Changes to Terms

We may update these Terms from time to time. The revised Terms will be posted on this page with the updated "Effective Date." Continued use of the website after changes constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England.